Return & Refund Policy
Return & Refund Policy
Effective Date: October 23, 2026
At Fashionexo, we aim to provide customers with a convenient and transparent online shopping experience. This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for orders placed through our website, https://fashionexo.store.
Fashionexo is an online clothing store owned and operated by Pankaj Kumar in India. By placing an order on our website, customers agree to follow the terms outlined in this policy, subject to applicable consumer protection laws.
1. Return Eligibility
Customers may request a return or replacement if they receive a product that is:
- Damaged during delivery.
- Defective or faulty.
- Incorrectly supplied compared with the product ordered.
- Materially different from its description on our website.
Eligible return requests must be submitted within 7 days of delivery. Customers should contact us as soon as possible after identifying an issue.
All requests will be reviewed based on the order details, the reported issue, the condition of the product, and applicable legal requirements.
2. Conditions for Returns
To help us assess a return request, customers should:
- Provide the order ID or order confirmation details.
- Explain the reason for the return.
- Share clear photographs or other relevant evidence of the issue, where applicable.
- Keep the product, packaging, tags, and accessories where reasonably possible.
- Follow the return instructions provided by our customer support team.
Products should not be sent back without first contacting us and receiving return instructions, where applicable.
Nothing in this policy limits any mandatory rights available to customers under applicable law.
3. Non-Returnable Situations
A return request may not be accepted where the product has been used, washed, damaged after delivery, altered, or handled contrary to reasonable care, except where applicable law provides otherwise.
Returns based solely on a change of mind, preference, or size may be subject to the product-specific return conditions displayed on our website and applicable law.
For hygiene or other legitimate product-specific reasons, certain items may be subject to additional return restrictions where these have been clearly disclosed and are legally permitted.
4. How to Request a Return
To request a return or replacement, follow these steps:
Step 1: Contact Fashionexo within 7 days of delivery.
Step 2: Provide your order ID, registered mobile number, and a description of the issue.
Step 3: Share photographs or other supporting information if requested.
Step 4: Wait for our team to review your request and provide instructions.
Step 5: If the request is approved, follow the return or replacement instructions communicated by our team.
We may request additional information when reasonably necessary to verify the issue and determine an appropriate resolution.
5. Refund Eligibility
A refund may be available where:
- An eligible return is approved.
- Fashionexo cancels a paid order that cannot be fulfilled.
- A payment is successfully collected for an order that is not confirmed or fulfilled, and a refund is determined to be due.
- A refund is otherwise required under our policies or applicable law.
Refund decisions will be based on the circumstances of the order and the applicable legal requirements.
6. Refund Process and Timeline
Once a refund is approved, Fashionexo will initiate the refund through the original payment method wherever possible.
The time required for the amount to appear in the customer’s account depends on the payment service provider, bank, or other financial institution involved.
Customers should contact us if an approved refund has not appeared within the timeframe communicated by the relevant payment provider or by our support team.
Where additional information is required to process a refund, we may contact the customer using the details provided with the order.
7. Refunds for Online Payments
For orders paid online through a payment gateway or other supported payment method, eligible refunds will generally be processed through the original payment method.
The refund amount and processing arrangements will depend on the circumstances of the order, the payment transaction, and applicable law.
Fashionexo does not request customers to share their UPI PIN, card PIN, banking password, or OTP to process a refund.
8. Cash on Delivery Orders
Cash on Delivery (COD) may be available for eligible orders if this payment option is offered on our website.
If a COD order qualifies for a refund, our customer support team will explain the available refund process and request only the information reasonably necessary to complete it.
The customer may need to provide verified payment details for an approved refund where appropriate. Customers should never share confidential banking credentials or OTPs.
9. Shipping Charges for Returns
Where a return is approved because a product is damaged, defective, incorrect, or materially different from its description, the handling of return shipping costs will be communicated to the customer in accordance with applicable law and the circumstances of the case.
For other return requests, shipping charges may be treated according to the applicable product-specific conditions and legal requirements.
Any applicable charges or deductions will be communicated where required.
10. Exchanges and Size Issues
Customers should review product descriptions and available size information carefully before placing an order.
Size exchanges or changes based on personal preference may depend on product availability and the applicable return conditions.
If an exchange is not available, our team will explain any other eligible options under this policy and applicable law.
11. Order Cancellations
Customers may request cancellation before dispatch, subject to the order’s processing status.
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process. Eligible requests after dispatch will be handled under the applicable return and refund conditions.
If Fashionexo cancels an order after receiving payment, any refund due will be initiated in accordance with our policies and applicable law.
For more information, please review our Cancellation Policy.
12. Incorrect, Lost, or Undelivered Orders
If you receive the wrong product or your order arrives damaged, please contact us within 7 days of delivery and provide the order details and supporting photographs where applicable.
If your order has not been delivered within the estimated delivery period, contact us with your order ID so we can review the shipment status.
Where a shipment is confirmed as lost or undeliverable, we will assess the circumstances and communicate an appropriate resolution in accordance with our policies and applicable law.
13. Fraud Prevention and Verification
Fashionexo may review return or refund requests and verify relevant order information to prevent fraud, duplicate claims, or unauthorized transactions.
We may request reasonable supporting information related to an order before approving a claim.
Any verification process will be conducted subject to applicable law and will not remove customers’ mandatory legal rights.
14. Changes to This Policy
Fashionexo reserves the right to update or modify this Return & Refund Policy when necessary. Changes will be published on this page with the revised effective date.
The applicable policy and any mandatory legal rights will be considered when reviewing an order or return request.
15. Contact Information
If you have questions about a return, replacement, cancellation, or refund, please contact us:
Business Name: Fashionexo
Owner: Pankaj Kumar
Website: https://fashionexo.store
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Business Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India
When contacting us, please include your order ID, registered mobile number, and a brief explanation of your concern.
We will review your request and make reasonable efforts to assist you.
Thank you for shopping with Fashionexo – Your Style, Your Choice!