Shipping & Delivery Policy

Effective Date: October 23, 2026

Welcome to Fashionexo. We aim to provide our customers with a convenient and reliable shopping experience. This Shipping & Delivery Policy explains how orders placed through our website, https://fashionexo.store, are processed, dispatched, shipped, and delivered.

By placing an order on our website, you acknowledge this policy, subject to applicable law.

1. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation and payment verification, where applicable.

Business days exclude Sundays and public holidays. Orders placed on Sundays or public holidays may be processed on the next business day.

Processing may take longer during promotional periods, high-demand seasons, or due to unforeseen operational circumstances.

2. Estimated Delivery Time

After dispatch, orders are generally expected to be delivered within 3–7 business days, depending on the delivery address and courier service.

These timelines are estimates and are not guaranteed. Delivery may take longer due to remote locations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.

Shipping charges may vary according to the delivery location, order details, or promotional offers.

If a free-shipping offer is available, its applicable conditions will be displayed on our website or during checkout.

4. Order Confirmation

After an order is placed, customers may receive confirmation through their registered email address, mobile number, or another available communication channel.

Customers are responsible for providing accurate and complete information, including their name, contact number, email address, and delivery address.

Fashionexo may contact customers to verify order details where reasonably necessary. Incorrect or incomplete information may cause delays or prevent successful delivery.

5. Order Dispatch and Tracking

Once an order has been dispatched, tracking details may be provided through the customer’s registered mobile number, email address, or another available communication channel, where tracking is supported.

Customers can use the tracking information supplied by the courier to check the shipment status.

Tracking information may take some time to become available after dispatch, depending on the courier service.

6. Delivery Address and Customer Availability

Customers should carefully verify their delivery address and contact information before placing an order.

If an address correction is required, please contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once the order has been dispatched.

Customers should make reasonable arrangements to receive their shipments. If delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot contact the recipient, additional delivery attempts or charges may apply according to the courier’s applicable policies.

7. Delayed, Lost, or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather, public holidays, incorrect address information, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us with your order ID and registered contact number. We will make reasonable efforts to check the shipment status and assist you.

If a shipment is confirmed as lost or undeliverable, we will review the circumstances and communicate an appropriate resolution in accordance with our policies and applicable law.

8. Damaged or Incorrect Products

Customers are encouraged to inspect their products after delivery.

If you receive a damaged, defective, incorrect, or materially different product, please contact us within 7 days of delivery. Include your order ID, a description of the issue, and clear photographs where applicable.

Eligible requests will be reviewed in accordance with our Return & Refund Policy and applicable law.

9. Shipping for Returned Products

If a return is approved, we will communicate the applicable return shipping procedure and instructions.

Customers should not send products back without first contacting us and receiving return instructions, where applicable.

Responsibility for return shipping charges will be determined according to our Return & Refund Policy, the circumstances of the return, and applicable law.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that their shipping information is correct and complete when placing an order.

Fashionexo will make reasonable efforts to assist if incorrect information is identified before dispatch. However, delays or failed deliveries may occur when information is incomplete or inaccurate.

Any applicable additional charges for address corrections or re-delivery will be communicated where required.

11. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations if this option is offered on our website.

Where available, customers must pay the applicable order amount to the delivery partner at the time of delivery.

COD availability and any conditions will be displayed during checkout.

12. Contact Information

For questions about shipping, delivery timelines, tracking, or undelivered orders, please contact us:

Business Name: Fashionexo
Owner: Pankaj Kumar
Website: https://fashionexo.store
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Business Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India

Please include your order ID when contacting us about an existing order so we can assist you more efficiently.

13. Changes to This Policy

Fashionexo reserves the right to update or modify this Shipping & Delivery Policy when necessary. Any revisions will be published on this page with the updated effective date.

Customers are encouraged to review this policy periodically.

Thank you for shopping with Fashionexo – Your Style, Your Choice!