Cancellation Policy

Effective Date: October 23, 2026

At Fashionexo, we aim to provide customers with a smooth and convenient online shopping experience. This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website, https://fashionexo.store.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact us as soon as possible using the contact details provided below. Please include your order number, registered mobile number, and the reason for cancellation, if applicable.

We will review your request and confirm whether the order can be cancelled. Once an order has entered the dispatch process, cancellation may no longer be possible.

2. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the normal cancellation process.

If you no longer wish to keep the product after dispatch or delivery, please contact us to discuss the options available under our Return & Refund Policy.

Any return, refund, or replacement request will be handled in accordance with our published policies and applicable laws.

3. Refunds for Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, or Fashionexo cancels an order after payment has been received, any applicable refund will be initiated after the cancellation is confirmed.

Refunds will generally be processed to the original payment method wherever possible. The time taken for the refund to appear in the customer’s account may depend on the payment service provider or bank.

Customers will be informed if any additional information is reasonably required to process an eligible refund.

4. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible orders and delivery locations, if offered on our website.

If COD is available, customers may request cancellation before dispatch. Once the order has been dispatched, cancellation may not be possible under the standard cancellation process.

Repeated order cancellations, refusal of deliveries, or suspected misuse may result in additional verification or restrictions on future orders, subject to applicable law.

5. Cancellation by Fashionexo

Fashionexo reserves the right to cancel an order where reasonably necessary, including in situations such as:

  • The ordered product is unavailable.
  • The product price or listing contains a material error.
  • The delivery address is incomplete or cannot be serviced.
  • Required order or payment verification cannot be completed.
  • A transaction appears to be fraudulent or unauthorized.
  • An operational issue prevents the order from being fulfilled.

If payment has already been received for an order cancelled by Fashionexo, any applicable refund will be initiated in accordance with our refund procedures and applicable law.

6. Incorrect Order Details

If you have entered an incorrect delivery address, mobile number, size, colour, or other order detail, contact us immediately.

We will make reasonable efforts to correct the information before dispatch. However, changes may not be possible once the order has been processed or handed over to the courier.

If the order cannot be modified, you may request cancellation, subject to the order’s current status and the terms of this policy.

7. Duplicate Orders and Payment Issues

If you accidentally place the same order more than once, please contact us promptly with the relevant order numbers.

If your payment appears to have been deducted but your order was not confirmed, please contact us with the available transaction details. We will review the issue and assist with the appropriate resolution.

Payment reversals or refunds for unsuccessful transactions may depend on the payment provider and bank processing timelines.

8. How to Request a Cancellation

To request an order cancellation, contact us using the following details:

Business Name: Fashionexo
Owner: Pankaj Kumar
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Website: https://fashionexo.store
Business Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India

Please provide your order number and registered contact information so we can identify your order and respond to your request.

9. Policy Updates

Fashionexo may update this Cancellation Policy when necessary. Any changes will be published on this page with the revised effective date.

Customers are encouraged to review this policy before placing an order.

10. Contact Us

If you have any questions about this Cancellation Policy, order cancellation, or an eligible refund, please contact our customer support team using the details listed above.

We will make reasonable efforts to review your request and provide assistance in accordance with our policies and applicable law.

Thank you for shopping with Fashionexo – Your Style, Your Choice!