Terms & Conditions
Terms & Conditions
Effective Date: October 23, 2026
Welcome to Fashionexo. These Terms & Conditions govern your access to and use of our website, https://fashionexo.store, and the purchase of products offered through our online store.
By visiting our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. About Fashionexo
Fashionexo is an online clothing and fashion store offering clothing and fashion products to customers through its website.
Business Name: Fashionexo
Owner: Pankaj Kumar
Website: https://fashionexo.store
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Business Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India
2. Eligibility to Use the Website
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of majority, you may use the website only with the involvement and consent of a parent or legal guardian, as applicable.
You agree to provide accurate and complete information when placing an order or contacting us.
3. Products and Product Information
Fashionexo makes reasonable efforts to display accurate product descriptions, photographs, prices, sizes, colours, and other relevant information.
However, colours and product appearance may vary slightly due to screen settings, lighting, photography, or other technical factors.
Product availability, designs, sizes, and other specifications may change from time to time. We do not guarantee that every product displayed on the website will always be available.
If a material error is identified in a product listing, we will take reasonable steps to address it and communicate with affected customers where appropriate.
4. Pricing and Taxes
All product prices and applicable charges will be displayed on the website or during checkout.
Prices may change without prior notice. However, changes made after an order has been accepted will not automatically alter the agreed price for that order, except where a correction or adjustment is permitted by applicable law and communicated appropriately.
Any applicable shipping charges, taxes, or other fees will be disclosed as required before the customer completes the purchase.
5. Orders and Order Acceptance
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched. Orders may require verification of payment, availability, delivery details, or other relevant information.
Fashionexo reserves the right to decline or cancel an order where reasonably necessary, including in cases involving product unavailability, incorrect pricing or listing information, suspected fraudulent activity, payment issues, or inaccurate delivery details.
If payment has already been received for an order that we cancel, an appropriate refund will be processed in accordance with our Cancellation Policy, Refund Policy, and applicable law.
6. Payment Terms
Customers may use the payment methods displayed and made available during checkout.
Payments may be processed through authorised third-party payment service providers. Customers must provide accurate payment information and comply with the applicable terms of their chosen payment method.
Fashionexo does not intend to collect or store customers’ complete card credentials, UPI PINs, passwords, or other confidential payment authentication details through ordinary website forms.
An order may remain unprocessed if payment is unsuccessful, incomplete, or not confirmed by the relevant payment provider.
7. Shipping and Delivery
Orders are processed and delivered according to our Shipping & Delivery Policy.
Order processing generally takes 1–3 business days, and estimated delivery is generally 3–7 business days after dispatch. These are estimates and may vary depending on the destination, courier service, public holidays, and unforeseen circumstances.
Customers are responsible for providing correct delivery information. Any delivery-related issue should be reported to our customer support team with the relevant order details.
Nothing in these Terms & Conditions limits any rights available to customers under applicable consumer protection laws.
8. Order Cancellation
Customers may request cancellation before an order is dispatched by contacting Fashionexo as soon as possible.
Cancellation requests made after dispatch may not be accepted if the shipment is already in transit. Any eligible refund will be handled according to our Cancellation Policy and applicable law.
Fashionexo may cancel an order where necessary because of product unavailability, payment verification problems, incorrect listing information, suspected fraud, or other legitimate reasons.
If a prepaid order is cancelled and a refund is due, the refund will be initiated through the applicable payment method or another lawful method, as appropriate.
Please refer to our Cancellation Policy for additional details.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers should review the applicable conditions, eligibility requirements, reporting period, and return procedure before requesting a return or refund.
If a product is damaged, defective, incorrect, or materially different from its description, customers should contact us promptly with their order ID and supporting details.
Nothing in this section excludes or restricts rights that cannot lawfully be excluded under applicable law.
10. Customer Responsibilities
When using Fashionexo, you agree:
- To provide accurate, current, and complete information.
- To use the website only for lawful purposes.
- Not to engage in fraudulent purchases, payment abuse, or unauthorised transactions.
- Not to interfere with the website’s security, functionality, or operation.
- Not to upload or transmit malicious software or harmful code.
- Not to misuse our content, brand identity, or intellectual property.
- To keep your account credentials confidential, if account registration is available.
We may take reasonable action against misuse of our website, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, branding, graphics, photographs, designs, and website layout, is owned by Fashionexo or used with appropriate permission.
You may not reproduce, republish, distribute, modify, or commercially exploit website content without prior authorisation, except where permitted by applicable law.
Purchasing a product does not transfer ownership of Fashionexo’s intellectual property to the customer.
12. Third-Party Services and Links
Our website may use third-party services, including payment processors, delivery partners, analytics tools, and external websites.
These services may operate under their own terms and privacy policies. Fashionexo is not responsible for the independent content or practices of third-party websites, except to the extent responsibility cannot be excluded under applicable law.
Customers should review relevant third-party terms before using those services.
13. Website Availability and Technical Issues
We aim to keep our website accessible and functional. However, temporary interruptions may occur due to maintenance, software updates, technical failures, security issues, or circumstances beyond our reasonable control.
We may update, suspend, or modify website features when necessary. We will take reasonable steps to address material issues affecting orders and customer service.
14. Limitation of Liability
To the extent permitted by applicable law, Fashionexo will not be liable for indirect or consequential losses arising from the use of the website, temporary website unavailability, or delays caused by third-party service providers or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
15. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy.
We may process personal information such as your name, contact details, delivery address, order information, and transaction-related details for order processing, customer support, delivery, fraud prevention, and other legitimate business purposes described in our Privacy Policy.
Please read our Privacy Policy to understand how your information is handled.
16. Changes to These Terms
Fashionexo may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date. Continued use of the website after an update is subject to applicable law and the revised terms.
17. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.
Any dispute arising in connection with the website or an order will be addressed in accordance with applicable law. Customers retain any rights to approach the appropriate consumer dispute resolution authority or other competent forum where permitted by law.
18. Contact Information
If you have questions about these Terms & Conditions, your order, payments, cancellations, shipping, or returns, please contact us:
Business Name: Fashionexo
Owner: Pankaj Kumar
Website: https://fashionexo.store
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India
We will make reasonable efforts to respond to customer enquiries as soon as practicable.
Thank you for choosing Fashionexo – Your Style, Your Choice!