Privacy Policy

Effective Date: October 23, 2026

At Fashionexo, accessible at https://fashionexo.store, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the measures we take to protect it.

Fashionexo is an online clothing store owned and operated by Pankaj Kumar in India. By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us.

A. Personal Information

Depending on your interaction with our website, this may include:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing and delivery address
  • Order details and purchase history
  • Information you provide when contacting customer support

B. Payment Information

When you make a purchase, payment-related information may be processed by the payment service provider selected during checkout.

We may receive limited transaction information, such as payment status, transaction reference, and payment confirmation, where necessary to manage orders and resolve payment issues.

Sensitive payment credentials, such as card security codes, UPI PINs, passwords, or OTPs, should never be shared with our customer support team. Payment information is handled by the relevant payment provider according to its applicable policies and security procedures.

C. Technical Information

When you access our website, certain technical information may be collected automatically, depending on the website configuration and services in use. This may include:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and approximate visit duration
  • Website usage and diagnostic information

2. How We Use Your Information

Fashionexo may use the information collected for the following purposes:

  • To receive, confirm, process, and fulfil orders.
  • To arrange shipping and delivery.
  • To process eligible cancellations, returns, and refunds.
  • To communicate order confirmations, delivery updates, and service-related information.
  • To respond to customer questions, complaints, and support requests.
  • To verify transactions and help prevent fraud or unauthorized activity.
  • To maintain, troubleshoot, and improve our website.
  • To maintain business records and comply with applicable legal obligations.
  • To protect the security and proper operation of our services.

We will use personal information only for purposes permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart information, improve performance, and understand website usage.

The cookies used may depend on our website platform, payment integrations, analytics tools, and other enabled services.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including shopping cart or checkout features.

4. Sharing of Personal Information

Fashionexo does not sell customers’ personal information to third parties.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment service providers: to process transactions and confirm payment status.
  • Courier and logistics providers: to deliver orders.
  • Website hosting and technical service providers: to maintain website functionality and security.
  • Customer support and communication providers: to respond to enquiries and send necessary service updates.
  • Professional advisers or government authorities: where required by law or necessary to establish, exercise, or defend legal claims.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose. Service providers may process information under their own applicable terms and privacy practices.

5. Payment Security

Online payments made through our website may be handled by third-party payment service providers.

We do not ask customers to disclose their UPI PIN, card PIN, banking password, or OTP to our customer support team. Customers should complete payment authentication only through the official payment interface provided during checkout.

Although we take reasonable steps to protect our website and business systems, no online transmission or storage method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required for these purposes, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our record-retention practices.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access restrictions, appropriate website security controls, and the use of reputable service providers where applicable.

However, we cannot guarantee absolute security against every possible threat or unauthorized activity.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally permissible.
  • Raise concerns or complaints regarding the handling of your personal information.
  • Withdraw consent where processing is based on consent, subject to applicable legal and operational requirements.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services, such as payment gateways and courier tracking systems.

These third parties may have their own privacy policies and terms. Fashionexo does not control the independent privacy practices of external websites or services.

We encourage customers to review the applicable policies before providing personal information directly to a third party.

10. Children’s Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.

11. Marketing Communications

We may send necessary service-related communications about orders, payments, delivery, returns, or customer support.

We will send promotional communications only where permitted by applicable law and any required consent. Where an unsubscribe option is provided, you may use it to stop promotional messages.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order or other necessary service matters.

12. Changes to This Privacy Policy

Fashionexo may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised version will be published on this page with an updated effective date. We encourage customers to review this page periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Fashionexo
Owner: Pankaj Kumar
Website: https://fashionexo.store
Email: yadav8252051@gmail.com
Phone: +91 7282009508
Business Address: Ward Number 01, Lakshmipur Sayat, Lakshmipur Sayat, Raghopur, Sait, Supaul, Bihar – 852111, India

We will review privacy-related enquiries and respond in accordance with applicable law.

Thank you for trusting Fashionexo. We value your privacy and strive to handle your information responsibly.